At Guocali, we are committed to providing a seamless and reliable shopping experience — from the moment you place your order to the moment it arrives at your door.

Processing Time

All international orders are processed and shipped within 2–3 business days after payment.

Business days = Monday to Friday, excluding France public holidays.

Each product page displays its own handling time (for example, ships in 24 hours, 3 days, 5 days, or 10 days).

Free Shipping

Free shipping is available to selected countries on qualifying products:

• USA, Canada, Australia, New Zealand, UK
• European Union (including Norway and Switzerland)

Shipping Conditions

Split shipments: Orders may ship in multiple parcels if items are fulfilled from different warehouse locations or belong to separate shipping profiles. Customers can select the shipping method for each shipment separately at checkout.

Tariffs, duties and taxes: Depending on your delivery country, orders may be subject to import duties, tariffs or local taxes. These charges are determined by local customs authorities and are the responsibility of the customer.

Delivery Estimates

Delivery time = processing time + shipping transit + local delivery.

Transit times vary by region but typically average 3–8 business days after dispatch.

Delivery times are estimates and exclude weekends and France public holidays. Remote or rural addresses may require additional time.

Questions and Support

• Contact us: Contact Page
• Track your order: Tracking Page

You can access the account section only if you have already placed an order.