Mentions légales

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Legal Information

Welcome to Guocali. By using this website, placing an order, or engaging with our services, you agree to the policies outlined on this page and in the linked documents.

Last updated: 28.09.2025

Terms of Service

These terms govern your use of guocali.com, purchases, account creation, pricing, and order policies.

Read the full Terms of Service

Privacy Policy

We explain what personal data we collect, how we use it (e.g., order processing, customer support), who we share it with (e.g., payment and logistics partners), and your rights.

Read the full Privacy Policy

Cookies Policy

We use cookies and similar technologies to enhance your experience, analyze site performance, and provide tailored content. You have the option to manage or disable certain cookies through your browser settings.

Read the full Cookies Policy

Returns & Refunds

Learn about eligibility, timeframes, condition requirements, exclusions (e.g., final sale), and how refunds are processed.

Read the full Refund Policy

Shipping, Duties & Taxes

  • Processing time is typically 2–3 business days (Mon–Fri, excluding France public holidays).
  • Delivery time = processing + shipping transit + local delivery.
  • Orders may be split into multiple shipments if fulfilled from different warehouse locations or shipping profiles.
  • Import duties, tariffs, or local taxes may apply depending on destination; these are the customer’s responsibility.

For full details, see our Shipping Policy.

Intellectual Property

All content (text, images, graphics, logos) on guocali.com is the property of Guocali or its licensors. You may not copy, reproduce, or distribute content without prior written permission.

Limitation of Liability

Guocali is not liable for delays caused by carriers, customs, or circumstances beyond our control, nor for issues arising from inaccurate delivery information provided by customers. Product descriptions and images are provided in good faith; minor variations in color, fabric, or fit may occur.

Governing Law

These terms and any disputes are governed by the laws of France, with exclusive jurisdiction of the French courts.

Accessibility Statement

We strive to make our website accessible to all users. If you experience any difficulty accessing any part of the site, please contact us and we will serve you by alternate means.

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